Frequently Asked Questions

We want to give you, our customers, with a hassle-free service with no stress. We are happy to answer your questions and our staff offer many years of experience to assist in a range of services. Following are the more popular enquiries when it comes to international Freight Forwarding & Logistics.

If you can’t find what you’re looking for here, please Contact Us with your specific query.

Usually one to two days, unless a specific request to examine the goods being imported is made by either the New Zealand Customs Service or Ministry for Primary Industries. Clearance is also subject to payment of Duties / Taxes.

At minimum, we need the Commercial Invoice, Packing List, and Bill of Lading or Air Waybill.  Other documentation may be required depending on goods and shipment type, e.g. Quarantine Declaration, Fumigation Certificate. Contact us if you need specific information regarding your goods.

Yes, International Freight Logistics can and do actively monitor your shipments and will keep you up to date. Contact our Import or Export Teams for further details.

Generally, yes, and it is worth investigating this so you don’t double-up on costs for shipments from the same origin. Every origin Country (and sometimes regions within countries) will have different export clearance regulations that may limit your ability to consolidate all costs however in many cases this is achievable provided shipping paperwork is processed correctly and import Customs & MPI requirements are met. 

**Note: The above is offered as a guide and we recommend you contact an IFL representative for more detailed advice based on your individual needs where required.

Not always, and that’s because freight forwarders consolidate cargo on a specific flight to move the greatest volumes and therefore keep the costs competitive.  A consolidation may be daily if volumes are high, or less often depending on the route.  It is usually possible to move goods on same day services however this can get very expensive.

Our office hours are 8:00am to 5:00pm Monday to Friday.  We are closed on weekends and public holidays.

International Freight Logistics NZ Ltd has the experience, knowledge and flexibility to provide a full range of services, whether you need port to port / airport to airport, or full DDP / Free Domicile services to match your shipping requirements.

Using a Freight Forwarder takes the stress away from you, and frees you up to focus on your own business and sales.  We will coordinate all your shipping needs and keep you updated so you don’t have to worry about it.

This is something that is often overlooked by importers who may assume that a Free Trade Agreement is in place and Duty free entry of goods is guaranteed in all cases.    That isn’t always so and our experienced Customs Brokers are happy to advise you on request.  It is important also to ensure the accuracy of information provided to NZ Customs at time of clearance and that correct classification of goods is made.

It is entirely your choice and although we cannot insist either way we can give you guidance.  There are several options for doing so if you wish to take Insurance cover. Remember the ‘MSC Rena’ grounding on a reef near Tauranga?   That’s a reminder of what can occur in transit irrespective of what freight forwarder or shipping line you use.  Also be aware that the Terms of Sale of your shipment will dictate the responsibility for insurance cover so it’s important to understand these when you agree your sale / purchase.  For regular shipments it would be more practical, as well as cost effective, to arrange an open-policy insurance cover.  International Freight Logistics can arrange insurance cover on your behalf if requested in writing prior to shipment, with cost on application.

This does vary greatly according to container type, and Shipping Line.  Generally, no longer than seven (7) days after vessel discharge for General-Purpose containers, and no longer than a maximum of five (5) days after vessel discharge for Reefer (refrigerated) containers, but please check with us regarding specific shipments so you can be sure!  

Full containers:  Usually 12-24 hours, excluding weekends and public holidays.
LCL cargo:  Usually within 48 hours, but pending MPI release, excluding weekends and public holidays.

There are a number of very specific procedures and requirements, and these vary according to the type of goods being transported. International Freight Logistics can guide you on the requirements for each class of hazardous cargo.

  • 20' General Purpose Container: 28m3
  • 20' High Cube NOR Container: 28m3
  • 20' Standard NOR Container: 24m3
  • 40' General Purpose Container: 55m3
  • 40 'High Cube NOR Container: 55m3
  • 40' High Cube Container : 62m3

*This is maximum stowage capacity and will vary depending on the actual cargo type and cargo configuration.

 NOR = Non Operating Reefer

Yes. This can usually be done.  We would engage the services of our contacts at the Origin and the Destination to assist with this.

If you’re not sure what they’re asking, have a look at our Forms and Resources page or get in touch with us and we’ll talk you through it.  Sometimes your Supplier will be asking you to ship this way because it is most convenient to them, and they’re not always going to consider what’s best for you! But the IncoTerms are there to make the liabilities and responsibilities clear to both Buyer and Seller, so it pays to know what they’re all about. Contact us if you’re not sure.

Containers are limited to the maximum payload shown on the container itself, or the local transport regulations in the applicable country.