Customs Services & Brokerage

We’re here to be your freight consultants.  As well as advising on transportation matters IFL will also independently and comprehensively review, report and recommend improvements/refinements in your freight handling, transportation, logistics and customs procedures, services and costs.

All global customs broker activities are closely monitored, managed, and subjected to intense quality control by IFL.

Here at International Freight Logistics NZ Ltd, our staff are subject to continuous training. We are fully skilled and managed in all customs duty and brokerage requirements in NZ. We specialise in advising our customers in all matters related to import, export, and freight forwarding, including Governmental procedures and legislation. International Freight Logistics NZ Ltd works closely with the following Government agencies:

  • New Zealand Customs Service
  • Ministry for Primary Industries (MPI)
  • Ministry of Health
  • New Zealand Labour Department (e.g.: Hazardous Goods)
  • Other regulatory bodies or transport requirements (e.g. security)

 The Managing Director of IFL, Trevor Hastie, is a 'fellow' of the Customs Brokers and Freight Forwarders Federation of NZ (CBAFF) and our Brokers are also Associate Members.

International Freight Logistics NZ Ltd is a member of the Otago Chamber of Commerce and Industry Incorporated.

International Freight Logistics monitors your shipment as it progresses through customs clearance and provides full transparency every step of the way.

As freight consultants, we are electronically connected (24 hours per day, 7 days per week) to the NZ Customs Service processing system. This EDI link and other communication links/systems allows International Freight Logistics NZ Ltd to readily obtain clearances for all its import, export and postal/courier consignments, no matter from where the goods concerned were imported, or are to be exported or are held. In addition, we enjoy excellent relationships with, and are in frequent contact with, all other New Zealand regulatory authorities; ensuring clearances are not delayed.

IFL can provide international customs brokerage expertise both through its own resources and the agency associations it has in place.


As an importer and exporter of goods, you may be familiar with Incoterms. “Incoterms rules are intended primarily to clearly communicate the tasks, costs, and risks associated with the transportation and delivery of goods. Incoterms inform sales contract defining respective obligations, costs, and risks involved in the delivery of goods from the seller to the buyer” Find out about Incoterms here.

Contact our Import, Export or Sales teams if you would like further information  

Get in touch with us today!

Contact our Import, Export or Sales teams if you would like further information.

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Frequently Asked Questions

Usually one to two days, unless a specific request to examine the goods being imported is made by either the New Zealand Customs Service or Ministry for Primary Industries. Clearance is also subject to payment of Duties / Taxes.

At minimum, we need the Commercial Invoice, Packing List, and Bill of Lading or Air Waybill.  Other documentation may be required depending on goods and shipment type, e.g. Quarantine Declaration, Fumigation Certificate. Contact us if you need specific information regarding your goods.

Related Resources

New Zealand Customs Services

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Ministry for Primary Industries

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